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We provide strong support for our products under the name of Kaizen, a support arm of Kobian. Kaizen is equipped with high tech infrastructure to handle repairs of any product. A dedicated website helps to provide the personal touch you come to expect from us: www.kaizeninfoserve.com
Kaizen
is equipped with High Tech infrastructure to handle the repairs of any IT Hardware products, with records of having serviced and maintained Planners for OEM's with its Non-Disclosure Agreement and providing Global Support to all our counterparts.
Kaizen emphasizes on quality service with high technical abilities and proven records of it's employees, equipped and geared to handle repairs of all IT related hardware. Kaizen has skilled and unmatchable manpower with expertise in different areas. On the Jigs and Fixtures, Kaizen has fusing cutting edge technologies and diagnostic tools to customize the needs as per its Business Partners. |
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| After Sales Support |
Kaizen, a support arm of Kobian, provides support for Mercury products and other OEM brands, while giving special emphasis to service. Through outsourcing, our customers are able to minimize operational constraints such as high labor costs and decreased levels of service among technical support staff as well as lower costs on infrastructure investments, thereby optimizing allocation of their resources. It helps them focus on core processes without
compromising on superior customer service and support.
Kaizen’s professional and dedicated team, devote all their energy and expertise to providing superior technical support services. This in turn leads to increased profitability for our customers while boosting customer satisfaction for their customers. Equipped with high tech infrastructure to handle the maintenance and repair of any IT hardware product, we provide after sales support for our brand of products as well as other OEMs. To further enhance customer satisfaction and market presence, we provide tollfree telephonic technical support in several countries such as Dubai, Saudi Arabia, Nigeria, Iran, Turkey, Sri Lanka and Bangladesh.
Backed by a skilled team of 125+ professionals trained on multiple profile and skilled staff at the helm, we are well equipped to handle all the requirements of our customers. Only the very latest repair and test tools as well as high tech facilities are employed to provide highest standards of service and expertise. |
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Types of support provided |
| • Toll-Free Telephonic Technical Support |
| • RTB - Return To Bench |
| • Onsite Warranty |
| • On-site Installation and Setup Support |
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| • Access site from anywhere |
| • Instant Material status |
| • Track in-transit shipments through exclusive tie ups with carriers |
| • Demand for the repair work done |
| • Save documentation |
| • Exclusive & Individual packing for every item after repairs |
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| Value Added Services |
| Extended Warranty - choice beyond compare |
PC Building block market is going through a major transformation and channel community is receiving a variety of
communications.
Extension Warranty pack available for Laptops |
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